PRODUCT & INGREDIENTS
Are your products safe for children and sensitive skin?
Yes, our products are made with minimal, natural ingredients and pure essential oils, and never contain any toxic substances, making them perfectly safe for children and most sensitive skin. If you're sensitive to fragrances or have a baby, we recommend using our unscented varieties. However, we always suggest researching our ingredients yourself, or doing a patch test on your skin to ensure you have no reaction.
Are your products vegan, cruelty-free, and tested on animals?
Our products are always vegan and never tested on animals.
Do your products have fragrances?
We use only pure essential oils to scent our products and never use any synthetic or artificial fragrances. We also offer unscented versions of most of our products.
Are your products safe to use around pets?
Yes, our products are safe to use around pets. Our unscented Soap and Suds make a gentle, safe and effective pet wash! If your pet is sensitive to fragrances, we suggest using our unscented varieties for all our products. While the essential oils in our Clean Dream All Purpose Spray could be toxic to cats if ingested in large quantities, there is just a 1% essential oil blend in our spray, and we've never had any problems reported by our cat-loving customers. However, we always suggest researching our ingredients or doing a patch test on your pet's skin if using our soaps as a pet wash, even though we use gentle non-toxic ingredients for all our products.
What is the pH range of your products?
Our Soap and Suds have a pH range of 8.5 to 9.5, which is slightly higher than detergents because it is real soap. Our Fillaree Shampoo and Conditioner have a pH range of 5.5 to 6.5, and our Fillaree Lotion has a pH range of 6.0 to 7.0.
Can I use your Soap and Suds if I have eczema on my hands?
Yes! Our Soap and Suds are gentle and safe for all skin types, including those with eczema. However, we always suggest researching our ingredients or doing a patch test on your skin, even though we use gentle non-toxic ingredients for all our products.
Do you have gift cards?
Yes, we offer digital gift cards that can be purchased directly from our website click here.
Can I keep the body butter in my bathroom? Should I refrigerate it?
We recommend storing our body butter in a cool place (below 75°F) or refrigerating it to extend its shelf life. The heat and humidity of a bathroom can cause the oils to melt, affecting the texture of the product. While it is still safe to use even if the oils melt, its original texture is best maintained at lower temperatures.
Does your body butter ship year-round?
Our body butter is shipped seasonally during the cooler months (typically November through March) due to its pure and sensitive nature.
Why doesn’t Clean Plate Club dish soap hold a lather?
Clean Plate Club dish soap is a real soap, not a synthetic detergent, and doesn't hold a lather as long as synthetic alternatives. It is best suited for dish-to-dish use, and for the best lather, we recommend using it with our Zefiro dish brushes. If you have hard water, Clean Plate Club may not work well, and we offer a refund if you are dissatisfied with its performance due to hard water.
How can I fix streaks caused by Clean Dream?
Using a cleaning cloth or Swedish dishcloth instead of paper towels can reduce streakiness. For glass or stainless steel, wiping with a damp cloth afterwards should clear it up. The essential oils in Clean Dream can leave behind some streaks.
Are your products biodegradable, grey-water safe and septic safe?
Yes, all our products are biodegradable, grey-water and septic safe.
Can Soap and Suds be used in a foaming dispenser?
Yes, absolutely! We love using Soap and Suds in foaming dispensers. We recommend a ratio of 1 part soap to 3 parts water for most dispensers, but feel free to adjust the ratio to your liking. This will help you get the perfect consistency for your home. Thank you for choosing Fillaree!
ORDERS, RETURNS, EXCHANGES, SHIPPING & TRACKING
Can I return or exchange a product?
We currently don't have a return or exchange policy in place. However, if for some reason you are dissatisfied with our product, please reach out to us at hello@fillaree.com and we will be happy to work with you to find a solution, including issuing a refund. We want to ensure that our customers are completely satisfied with their Fillaree experience.
How can I track my Fillaree order?
Once a shipping label is printed for your order, you will receive an email or text notification with the shipping information. This will allow you to track your order and see its estimated delivery date. If you encounter any issues with tracking your order, please don't hesitate to reach out to us at hello@fillaree.com. Be sure to include your name and order number in your email so we can assist you as quickly as possible. Thank you for choosing Fillaree!
What should I do if my Fillaree shipment is missing or held up by USPS?
Don't worry, we've got you covered! Simply send us an email at hello@fillaree.com with your order number and we'll take care of it for you. Our team will work with USPS to resolve any issues and ensure that your shipment arrives as soon as possible. Thank you for choosing Fillaree!
How long will it take to receive my Fillaree order after I place it?
We are a dedicated small team and typically ship twice a week. Depending on when you place your order in our production and packing cycle, it may take 5 to 10 days for your order to reach you. Rest assured that we'll work hard to get your order to you as quickly as possible. Thank you for choosing Fillaree!
I received damaged refills/bottles What should I do? Will I get a replacement or refund?
We're sorry to hear that you received damaged refills or bottles. We do our best to pack your products securely and plastic-free, but sometimes shipping accidents happen. Please notify us at hello@fillaree.com, and we will send a replacement product right away.
SUBSCRIPTIONS
How do your subscriptions work?
Choose your Fillaree product and scent, select your desired time frame, and either add one of our bottles to your order or use your own at home. You can also purchase a starter kit that includes everything you need to begin your refill journey. We ship your refill and bottles in plastic-free, compostable packaging materials, and offer free shipping on all refills and starter packs. Once you have collected 3-5 empty bags, simply send them back to us using a prepaid return label. We wash, sanitize, and refill your bottle, putting it back to work and keeping it out of the landfill.
How do I manage or cancel my Fillaree subscription?
Log in to your custom portal here to modify, skip, or cancel your subscription. For password reset, click here.Contact us at hello@fillaree.com for assistance.
How are the Fillaree refill bags washed and sanitized between uses?
We follow strict commercial kitchen standards for washing and sanitation to ensure that our refill bags are thoroughly cleaned and safe to use.
What happens if I don't send back my Fillaree refill bags?
There is no penalty for not sending your bags back, but we greatly appreciate it when you do. Returning the bags is an important part of our closed-loop circular economy system and helps us minimize waste. So while there's no penalty, we encourage you to send the bags back to us so that we can continue to create a more sustainable future. Thank you for being a part of the Fillaree community!
Do I need to wash the Fillaree refill bags before sending them back?
Yes, please make sure to rinse the bags within a few days of emptying them. Soap residue can harden and become impossible to remove if left in the bags for too long, making them unusable for future refills. So please rinse the bags before sending them back to us. Thank you for helping us maintain our high standards of cleanliness and sustainability!
What do I do if I lose my shipping label or it gets damaged? How do I ship the empty bags back to you?
Click here to generate a new shipping label if you've lost or damaged your previous one.
Can I order one refill without subscribing?
Certainly! You can order a single refill without subscribing by visiting our website and selecting the "one-up refill" option. Simply click here to place your order.
When is my account charged?
Your account is charged on the renewal date of your subscription.
COMPANY
Is plastic sustainable?
We’ll be honest – we used to think that plastic was the enemy of any good environmentalist. But as we’ve educated ourselves more on the trash problems we face in this country, we’ve come to realize that it’s not *plastic* per-say that’s the problem. It’s *single-use containers* of all materials, really. Keeping a container in use for as long as it serves it’s intended purpose, is the most sustainable option. So for us, we have weighed all the options and have come to accept that light weight, durable, locally-produced plastic packaging that can be refilled and reused upwards of 50 - 100 times, is the most sustainable option we can offer. We have customers who have been refilling the same plastic commercial soap bottle since we launched our refill program in 2014 – and we don’t think you can get much more sustainable than that!
What is the definition of zero-waste and how does Fillaree achieve it?
Zero-waste means conserving all resources by responsibly producing, consuming, reusing, and recovering products, packaging, and materials without harming the environment or human health. Fillaree achieved it by sending only 4.5 lbs of trash to the landfill in 2020, down from 9 lbs the year before, thanks to our partnership with Gather Green. They rescue materials that would otherwise end up in landfills and find creative repurposing options to keep them out.
Do you ship carbon neutral or offset your footprint while shipping?
We're always looking for ways to make our shipping more sustainable. While we're not currently partnered with a third-party carbon neutral company, we strive to minimize our impact by using plastic-free shipping materials and reducing the weight of our packaging. We're constantly innovating to make our products and packaging more sustainable.
Do you use eco-friendly packaging material?
Absolutely! We are committed to using only compostable and recyclable packaging materials in our shipping process.
I’m an influencer and would love to share Fillaree with my followers, will you send me a free sample?
For sure! Please send an email to hello@fillaree.com and provide more information about your social media account and followers. While we sometimes consider these partnerships, we do not pay for influencer support.