Frequently Asked Questions

Our products are made with minimal, natural ingredients and pure essential oils and never contain any ingredients that are toxic, making them perfectly safe for children and most sensitive skin. For anyone sensitive to fragrances and for babies, we suggest using our unscented varieties. Disclaimer: While we use gentle nontoxic ingredients to make all of our products, we always suggest you research our ingredients or do a patch test on your skin.

Our products are always vegan and never tested on animals.

Our products are scented only with pure essential oils. We don’t use any synthetic/artificial fragrances in our products. We also offer unscented versions of most of our products.

Yes, our products are safe to use around pets. Our unscented Soap and Suds makes a gentle, safe and effective pet wash! If your pet is sensitive to fragrances, we suggest using our unscented varieties in all of our products. The essential oils in our Clean Dream could be toxic to cats if ingested in large quantities, however there is just 1% essential oil blend in our Clean Dream All Purpose Spray and the use of Clean Dream around cats has never presented any problems for our loyal, cat-loving customers. Disclaimer: While we use gentle nontoxic ingredients to make all of our products, we always suggest you research our ingredients or do a patch test on your pet’s skin if using our soaps as a pet wash.

Our shampoo and conditioner are not tear-free/tear-safe.

Soap and Supds: 8.5 to 9.5 - Our soap is real soap and not a detergent, therefore has slightly higher pH range. Fillaree Shampoo & Conditioner: 5.5 to 6.5 Fillaree Lotion: 6.0 to 7.0

We make our soaps and cleaners in Durham, NC.

Yes, our shampoo and conditioner are suitable for all hair types.

Yes, our Soap and Suds is gentle and safe for all skin types, even those with eczema. Disclaimer: While we use gentle nontoxic ingredients to make all of our products, we always suggest you research our ingredients or do a patch test on your skin.

Yes, all our products are palm-oil free.

We use no gluten-containing ingredients in any of our products, though our facility is not certified gluten-free.

Yes, our hair products work well on color-treated hair.

We sell our bulk products for refills and individual bottled products at many small stores and co-ops. Find Fillaree products in a store near you! https://fillaree.com/pages/how-fillaree-works

Yes, we have digital gift cards. Buy one here https://fillaree.com/products/fillaree-money-gift-cards

We do not offer pre-packaged samples or travel sizes. However, you can purchase any amount of our products at a refill station or our storefront! So, feel free to bring small/travel size containers to try a sample of any Fillaree product that you’d like.

We offer dishwashing pods in bulk (that can be refilled in your own containers) made by another company at our store.

The ingredients are listed on the product page for every product we sell online.

No, we don’t offer empty bottles. We do offer pumps for a small fee as an add on.

Due to the pure and sensitive nature of our body butter, we only ship it during the cooler months (typically November through March).

We suggest storing the body butter in a cool place (below 75°F) or refrigerating it to achieve the longest life. The heat and humidity of a bathroom can cause the oils to melt. It is still safe and effective to use, even if the oils do melt, but it’s renowned texture is only maintained at lower temperatures.

The essential oils in the Clean Dream can leave behind some streaks, but using a cleaning cloth or Swedish dishcloth instead of paper towels does reduce streakiness. If Clean Dream is leaving streaks on glass/stainless steel, wiping afterwards with a damp (just water) cloth will clear it right up.

Clean Plate Club is a real soap – it is not a synthetic detergent like most commercial dish soap or even some “natural” soaps on the market. We do not use synthetic surfactants, which means that the bubbles don’t last as long as synthetic alternatives. Clean Plate Club is best suited for dish-to-dish use, as opposed to filling the whole sink and to wash meal’s worth of dishes at once. For the best lather, we recommend using Clean Plate Club with Zefiro dish brushes that we sell (apply a small amount of soap and water to the brush ] work up a lather directly on the dish you’re cleaning). If you have hard water, you may find that Fillaree Clean Plate Club is not a good fit for your home. If you are dissatisfied with the functioning of the soap because of a reaction with your hard water, please let us know and we will be happy to offer you a refund.

If you have hard water, you may find that Fillaree Clean Plate Club is not a good fit for your home. If you are dissatisfied with the functioning of the soap because of a reaction with your hard water, please let us know and we will be happy to offer you a refund.

Yes, all our products are biodegradable, grey-water and septic safe.

Yes, our Soap and Suds make a luxurious body wash

Yes! The ratio we love is 1 part soap to 3 parts water for most foaming dispensers, but you can adjust to get the perfect consistency for your home!

No.

We use coconut oil in our soap, however natural soap making is a chemical process of saponification which changes the molecular structure of vegetable/nut oils into soap.

Yes!

Yes!

Yes, you can bring any container of your choice! Just make sure your containers are clean and dry when you arrive.

Currently our store hours are Wednesday through Friday, 12 pm to 4 pm and Saturdays - 10 am to 4 pm. Online store : Always open

Currently local pickup is only available during store hours: Wednesday through Friday, 12 pm to 4 pm and Saturdays - 10 am to 4 pm.

You can bring any container of your choice, examples include existing soap dispensers, drink containers, syrup bottles, canning jars, plastic bottles, etc. For laundry detergent powder, containers with a wide mouth are preferred like canisters or wide mouth jars.

The Durham, NC Fillaree is our only storefront, but our refill stations live in stores across the country. https://fillaree.com/pages/how-fillaree-works Our soaps are also available online for subscriptions as well as one time purchases.

Login to your custom portal https://fillaree.com/account/loginIf you forgot your password click here https://fillaree.com/account/login

We are so sad to see you go and hope you reconsider us in the future - click here https://fillaree.com/account/login to cancel subscription

We follow commercial kitchen standards for washing and sanitation.

There is no penalty for not sending your bags back, however we greatly appreciate it when you do, as this step is an integral part of what we do and helps us keep our closed loop circular economy in motion.

Once you collect 3 to 5 empty bags, Click here to auto-generate a return shipping label https://fulfillment.fedex.com/web/commerce/rma-web?customerId=2555383&token=eyJjdHkiOiJKV1QiLCJlbmMiOiJBMTI4Q0JDLUhTMjU2IiwiYWxnIjoiZGlyIn0..ICi7kon2c3lhfRDMTkhzvw.Yr8tAGwlxUdwIiwr85qMWjIAOHbkmVtH2zcn9c6CBm8XuoF8ys_R-9SnelRVzvguiSAUVcOsHvfzIiqom6rpaQYDXbwLEQIqnN5WXhifShgOsQmUHtEHFXl4H1BgEwY5_wgdrEFlrrVhHzQ8CS-g47IUhYVCR3GGUomzlnoFQAq0l_dL_dBn2FxG1BzFuj214MJo3xy9SmNJN9n7xB5qGlYuksIGR1f8Ls4rSSEdIzmCGUj-WSY5vndAWBKdbKM3NidlllmUd5zfJjBqtBTlya_Ng183tYafiWZKD40z2q4z0FWywJl9To0IcFqZwlJSWl154a_tz5FRaUsQRY_QUrnVrbPyxFQylUZ_oQ-4j3xgvdL4HVtAgsEYsV781xE1.V7zF8gG01vX0VdXuQoz8HA

YES! We are unable to reuse bags that have not been rinsed within a few days of emptying as soap residue hardens and is impossible to remove from inside a container.

Yes! Just start your subscription with a Refill instead of a Starter Kit. https://fillaree.com/collections/new-website-10-21

Yes. In order to maintain and make reuse a reality, we need to consider our carbon costs for getting our containers back. We greatly appreciate it if you wait until you collect 3-5 bags before sending them back. Place rinsed and dried bags in the same box they came in, or any box (hopefully a reused one!), and ship them back to us.

https://fillaree.com/pages/how-fillaree-works

Yes! You can save money by refilling at the Fillaree storefront or any refill station, as shipping costs are not a factor.

Yes. Go to the customer portal to change the date of your next shipment https://fillaree.com/account/login

Go to the customer portal to change the address for your future shipments https://fillaree.com/account/login

Currently we don't have a return policy, if for some reason, if you are dissatisfied with our product, please reach out to us at hello@fillaree.com we will be happy to refund you

We are so sorry this happened! While we do our best to pack your products securely and plastic free, sometimes shipping accidents happen. Notify us hello@fillaree.com and we will send a replacement product right away.

Once a shipping label is printed for your order, you will be notified the shipping info via email/text. If there is any issue, please send an email with your name and order number to hello@fillaree.com

We are a dedicated small team and ship 2 times a week. They make take 5 - 10 days to reach you depending on when you place your order in our production/packing cycle.

Send us an email with your order number and we’ll take care of it. hello@fillaree.com

Yes. You can change scent/product/frequency/billing/address at our customer portal. https://fillaree.com/account/login

That greatly depends on the size of your household and usage patterns. You can always adjust the frequency if you find it isn’t meeting your needs.

Your account is charged on the date your subscription renews.

Yes, one-up refill orders are available here https://fillaree.com/collections/new-website-10-21

We can’t *make* you do anything, but the foundation of Fillaree is a closed loop circular economy and we hope you’ll participate in this part of our business model. We take responsibility for not only the quality and integrity of our products, but also the containers that they arrive in. Single-use packaging is a major contributor to our pollution and trash problems in the U.S., and recycling is NOT THE ANSWER (link to https://environmentalpaper.org/solving-packaging/avoid-false-solutions/). We believe strongly that reuse and refill is the way to go, and hope you’ll see the value in keeping our containers in use and out of the waste stream.

Currently we are not associated with a third-party carbon neutral company, however we do what we can to make shipping as sustainable as possible by shipping plastic free, with few if any virgin materials, and innovating our product packaging regularly to keep shipping weights low.

We’ll be honest – we used to think that plastic was the enemy of any good environmentalist. But as we’ve educated ourselves more on the trash problems we face in this country, we’ve come to realize that it’s not *plastic* per-say that’s the problem. It’s *single-use containers* of all materials, really. Keeping a container in use for as long as it serves it’s intended purpose, is the most sustainable option. So for us, we have weighed all the options and have come to accept that light weight, durable, locally-produced plastic packaging that can be refilled and reused upwards of 50 - 100 times, is the most sustainable option we can offer. We have customers who have been refilling the same plastic commercial soap bottle since we launched our refill program in 2014 – and we don’t think you can get much more sustainable than that!

Yes – always!

Well, the technical definition of zero-waste is “The conservation of all resources by means of responsible production, consumption, reuse, and recovery of products, packaging, and materials without burning and with no discharges to land, water, or air that threaten the environment or human health.” In practice at Fillaree it looks like sending only 4.5 lbs of trash to the landfill in the entire year of 2020, down from just 9lbs the year before! Our partnership with Gather Green makes this possible. As part of our partnership agreement, they rescue a whole lot of materials that would otherwise be landfill-bound, and find creative repurposing options to keep them out of the landfill.

Yes, we would love to discuss a wholesale relationship with you! Contact us here to get that conversation started. hello@fillaree.com

Please send an email to hello@fillaree.com

So many hosts/guests enjoy using Fillaree at their airbnb, please email hello@fillaree.com to get more info about our hosts program - Short term Rental Refill Program

Email hello@fillaree.com to get started!

Yes, wholesale refill partners, the minimum order value is $500 (excluding shipping) for shipping orders and $200 for local pick up orders. (Not applicable for Airbnbs and Short term Rentals) No minimum for reorders.

Yes, We pay to get the bags returned. Once you accumulate 10 bags, please ship them back to us - get a printable return label from the “Returns” tab (one of the top menu items).

Yes, we love it when you share your experiences with Fillaree products, please tag us @fillaree on Instagram and we’ll likely story your post to our followers!

Email hello@fillaree.com and tell us more about your social media account and following. We sometimes consider these kinds of partnerships – though we do not pay for influencer support.

Not at this time. Check back though – we have something in the works.